Our T & C's
Boring but important!
1. Price variation.
Estimates are based on the printers current costs at production and unless otherwise agreed, are subject to amendment on or at any time after acceptance to meet any rise or fall in such costs.
2. Value added tax.
All prices are quoted exclusive of VAT unless otherwise specified on the estimate or invoice.
3. Preliminary work.
Work carried out at customers request, whether experimentally or otherwise, will be charged.
4. Copy.
(a) A charge may be made to cover any additional work involved where copy supplied by the customer is not clear and legible.
(b) Print ready artwork should be supplied as requested by us and include a 3mm bleed, a 5mm ‘safe area’ and appropriate trim marks. Any additional work to rectify any issues, will be charged accordingly.
5. Proofs.
Proofs of all work may be submitted for customer's approval and the printer shall incur no liability for any errors not corrected by the customer in proofs so submitted. Customer's alterations and additional proofs necessitated thereby shall be charged extra. When style, type or layout is left to the printer's judgement, changes therefrom made by the customer shall be charged extra.
6. Delivery, payment, terms and debt collection.
(a) Payment will be required when placing your order unless alternative arrangements are made and confirmed by us in writing.
(b) Unless otherwise specified the price quoted is ex-works. A charge may be made to cover any extra costs involved for delivery to a different address.
(c) Should expedited delivery be agreed the extra cost is chargeable to cover any overtime or any other additional costs involved.
(d) Should work be suspended at the request of or delayed through any default of the customer for a period of 30 days the printer shall then be entitled to payment for work already carried out, materials especially ordered and other additional costs including storage.
(e) The printer may, by prior arrangement, invoice goods partly produced, on outstanding or ongoing work.
(f) Interest charges.
Interest is chargeable on all accounts from the date the invoice becomes due for payment. The rate of interest is 12% per month.
(g) Debt collection charges.
It is an express condition that if we have to pursue a debt, charges incurred including, interest, postage, administrative time, travel, legal advice, solicitors and debt collection agency charges will be charged as an extra.
Administrative time will be charged at the rate of £20.00/hour with a £10.00 minimum, mileage costs will be at the full AA/RAC current recommended rates plus £20.00/hour administrative rate.
Telephone, postage, solicitors, debt collection agency charges etc. will be at cost plus 15% handling fee.
The above rates may be varied at any time at our discretion and by notice to you and any such variation will become immediately applicable once 7 clear days have elapsed from such notice having been given.
7. Variation in quantity.
Every endeavour will be made to deliver the correct quantity ordered, but estimates are conditional upon margins at 5 per cent for work in one colour only and 10 per cent for other work being allowed for over or shortage, the same to be charged or deducted as the case may be.
8. Claims.
Advice of damage, delay or partial loss of goods in transit or nondelivery must be given by the customer in writing to the printer and carrier within 3 days of delivery (or in the case of nondelivery within 14 days of despatch of the goods). Any claims concerning faults in any work or goods produced and delivered by the printer must be notified by the customer in writing to the printer within 3 days of receipt of the goods/work. The printer shall not be liable in respect of any claim unless the aforementioned requirements have been compiled with except in any particular case where the customer proves that:
(a) it was not possible to comply with the requirements and
(b) advice (where required) was given and the claim made as soon as reasonably possible.
9. Ownership.
(a) The legal beneficial and equitable ownership of the goods and or work supplied by the printer shall only become vested in the customer when the customer has paid to the printer all monies owed by the customer to the printer under this or any other contract for goods or work provided by the printer. Until payment of all such monies owed by the customer to the printer the customer shall if so required by the printer store all goods supplied under this contract in containers or other suitable receptacles which shall clearly advertise that the contents of such containers or receptacles are the property of and have been supplied by the printer.
(b) In any contract for the supply of goods and or work the printer shall stand in the position of bailor and the customer shall stand in the position of bailee and subject to all the provisions of the law of bailment until such time as all monies owed by the customer to the printer are paid.
(c) The printer and the customer hereby further agree that if the customer shall incorporate the goods, services and or work supplied by the printer into any other new goods or products whether or not the printers goods and or work shall thereby lose their identity then the printer shall assume full legal and beneficial ownership of such new goods or products manufactured or produced by the customer as surety for full payment of all monies owed by the customer to the printer. The printer and the customer also agree that the legal and beneficial ownership of such new goods or products produced or manufactured by the customer whether in their finished state or not shall be transferred to the printer and that such transfer of ownership shall be considered to have taken place through and at the moment of the single operation or event by which the printers goods are converted into or incorporated into the customers new goods or products.
(d) Notwithstanding these provisions the customer shall be entitled to sell the printers goods to a third party in the ordinary course of business and to deliver such goods to a third party on condition that should the customer not have discharged all monies due to the printer then these conditions shall operate as a legal assignment to the printer of all the customers rights to payment from such third party and the customer shall forthwith deliver to the printer all orders, invoices, delivery notes and other such documents and information as shall be necessary for the printer to pursue a claim against such third party.
(e) In the event that such goods and or work are sold by the customer to a third party- as aforesaid whilst the customer is still indebted to the printer then the customer shall hold the proceeds of such sale as trustees for the printer and shall pay the said proceeds into a separate and identifiable bank account from that normally used by the customer for such funds and shall forthwith thereafter pay all sums owed by the customer to the printer out of such proceeds. Up to and until such time as full payment of all monies (including interest) owed or owing by the customer is made to the printer then (in so far as it is nor inconsistent with the previous provisions of this clause) the customer shall hold the printers goods for the printer in a capacity of fiduciary owner.
10. Customer's property.
(a) Customer's property supplied to the printer by or on behalf of the customer shall while it is in the possession of the printer or in transit to or from the customer be deemed to be at customer's risk unless otherwise agreed and the customer should insure accordingly.
(b) The Printer shall be entitled to make a reasonable charge for the storage of any customer's property left with the printer before receipt of the order or after notification to the customer of completion of the work.
11. Materials supplied or specified by the customer.
(a) The printer may reject any paper, plates or other materials supplied or specified by the customer which appear to him to be unsuitable. Additional cost incurred if materials are found to be unsuitable during production may be charged.
(b) Where materials are so supplied or specified, the printer will take every care to secure the best results, but responsibility will not be accepted for imperfect work caused by defects in or unsuitability of materials so supplied or specified.
(c) Quantities of materials supplied shall be adequate to cover normal spoilage.
12. Insolvency.
If the customer ceases to pay his debts in the ordinary course of business or cannot pay his debts as they become due or being a company is deemed to be unable to pay its debts or has a winding-up petition issued against it or being a person commits an act of bankruptcy or has a bankruptcy petition issued against him the printer without prejudice to other remedies shall
(i) have the right not to proceed further with the contract or any other work for the customer and be entitled to charge for work already carried out (whether completed or not) and materials purchased for the customer, such charge to be an immediate debt due to him.
(ii) in respect of all unpaid debts due from the customer have a general-lien on all goods and property in his possession (whether worked or not) and shall be entitled on the expiration of 14 days' notice to dispose of such goods or property in such manner and at such price as he thinks fit and to apply the proceeds towards such debt.
13. Illegal matter.
(a) The printer shall not be required to print any matter which in his opinion is or may be of an illegal or libellous nature.
(b) The customer shall indemnify the printer in respect of any claims, costs and expenses arising out of any libellous matter printed for the customer or any infringement of copyright, patent or design.
14. Force majeure.
The printer shall be under no liability if he shall be unable to carry out any provision of the contract for any reason beyond his control including (without limiting the foregoing) Act of God, legislation, war, fire flood, drought, failure of power supply, lockout, strike or other action taken by employees in contemplation or furtherance of a dispute or owing to any inability to procure materials required for the performance of the contract, or mechanical breakdown. During the continuance of such a contingency the customer may by written notice to the printer elect to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.
15. Cancellation & amendments.
Cancellation of an order after work has commenced cannot be accepted, except by mutual agreement, and the cost already incurred being met by the customer. Any amendments to orders must be made in writing and received by us within 2 days.
16. Liability.
(a) We shall not be liable for indirect loss or third party claims occasioned by delay in completing the work or for any loss to the customer arising from delay in transit.
(b) Where work is defective for any reason, including negligence, our liability (if any) shall be limited to rectifying such defect providing notification of the defect is received in writing within 3 days of delivery.
17. Estimates.
Estimates are approximate unless we have sight of all originals at the time of quotation and are subject to acceptance within 28 days of the date thereof.
18. Telephone & verbal orders.
In the event that work is carried out in consequence of an order by the customer by telephone and not in reliance on any quotation or other written confirmation such contract shall be deemed to include all conditions contained herein so far as appropriate. A copy of these conditions will be forwarded to the customer as soon as possible after the telephone order and the customer will be deemed to have accepted the conditions as being incorporated into the contract unless the printer is notified of any proposed variation therefrom and thereafter agrees to such variation in writing within 24 hours of receipt of the said copy of the conditions in the normal course of first class post.
19. Colour work.
(a) For colour work the printer will endeavour to produce goods as near to the original sight supplied as machinery capacity and printing tolerances allow. A particular point to note for colour work is that where colour matching is essential, this should be specified and will be charged extra.
(b) COLOUR PICTURE POSTCARDS: NO colour matching can be guaranteed or undertaken. The card design, colour and layout will be made to suit an overall balance for the sheet run which contains a multiple of cards. Repeat runs of postcards CANNOT be colour matched to previous runs.
20 The above provisions are not intended to remove or effect any statutory rights that the customer may have.
21. Law.
These conditions and all other express terms of the contracts shall be governed and constructed in accordance with the Laws of England.